Privacy Policy
Mukes Med respects your privacy. This Privacy Policy explains what information we collect when you visit mukesmed.com or contact us, how we use it, and the choices you have. It applies to visitors to our website and to customers who request quotations, place orders or ask us for support. We collect only the information we need to run our business and to serve hospitals, clinics and diagnostic centres well, and we do not sell personal information to anyone.
1. Who we are
Mukes Med is a medical equipment supplier. When you contact us, the information you provide is used by our sales and support teams to answer your enquiry, prepare a quotation, arrange delivery and installation, or provide after-sales support. If you have any questions about this policy, please email support@mukesmed.com.
2. Information we collect
We collect information in the following ways:
- Contact details you give us. When you email us, request a quotation, place an order or ask for support, we collect your name, your organisation, your email address and the contents of your message.
- Order and delivery details. When you order equipment, we collect the details needed to fulfil the order, including the equipment ordered, the delivery location, the contact person for delivery and installation, and your order and invoice references.
- Website use. When you browse our website, our systems collect basic technical information, such as the pages you visit, the type of device and browser you use, and general information about how the website is used. This helps us keep the website working and improve it.
We do not ask you to send us patient information. Please do not include patient names, medical records or other patient-identifiable information in emails or messages to us. If you need to discuss equipment for a particular clinical use, describe the equipment and the setting, not individual patients.
3. How we use your information
We use the information we collect to:
- Reply to your enquiries and prepare formal quotations for tenders and bulk orders.
- Process and fulfil orders, including arranging nationwide insured delivery, installation and staff training.
- Provide after-sales support, warranty service, spare parts and maintenance help.
- Keep records of sales, deliveries and support so that we can help you later if something goes wrong.
- Meet our legal and accounting obligations.
- Improve our website, our equipment range and our service.
We will only contact you about your enquiry, quotation, order or support request, unless you have asked us to send you other information.
4. Who we share information with
We share information only where it is needed to serve you. That includes delivery and installation partners who need your delivery details to deliver and set up equipment, and service providers who help us run our website and our business. We do not sell, rent or trade your personal information. We may disclose information if we are required to do so by law or to protect the safety and rights of our customers, our staff or the public.
5. How long we keep information
We keep order, invoice and warranty records for as long as we need them to provide support, to honour warranties of up to 2 years, and to meet our accounting and legal obligations. Enquiry messages that do not lead to an order are kept only for as long as needed to answer the enquiry and for our business records. When information is no longer needed, we delete it or make it anonymous.
6. How we protect information
We take reasonable steps to keep the information we hold safe, including limiting access to the staff who need it to do their work and protecting our systems against unauthorised access. No system is completely secure, so please take care when sending information by email and let us know promptly if you believe your information has been shared with us by mistake.
7. Cookies
Our website uses cookies and similar technologies to make the website work, to keep items in your cart while you browse, and to understand how visitors use the site. You can set your browser to refuse some or all cookies, but parts of the website, such as the shopping cart, may not work properly without them.
8. Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete information we no longer need to keep.
- Stop using your information for a purpose you did not expect.
To make any of these requests, email support@mukesmed.com with your name, your organisation and the details of your request. We will respond within a reasonable time and may ask you to confirm your identity before we share or change information, so that we do not disclose your information to the wrong person.
9. Changes to this policy
We may update this Privacy Policy from time to time, for example when we change the way we collect or use information. The current version will always be published on this page, and the version in force at the time you contact us or place an order is the one that applies.
10. Contact us
If you have a question about this Privacy Policy or about the information we hold about you, please contact us at support@mukesmed.com. For sales enquiries and quotations, email sales@mukesmed.com. Our working hours are Monday to Saturday, 9:00am to 6:00pm.